End User Support Technician / Helpdesk (Level 1 & 2)

About the role

We are seeking a hands‑on End User Support Technician to join a high‑performing team delivering Level 1 and Level 2 desktop support across Brisbane and remote sites. The role involves maintaining enterprise‑grade IT environments, troubleshooting a wide range of devices, and providing exceptional customer service to internal users.

Key responsibilities

• Support enterprise IT devices, systems and infrastructure, including desktops, laptops, mobile devices, networks and AV hardware.
• Troubleshoot and resolve incidents and service requests using a ticketing platform (ServiceNow preferred).
• Install, configure, monitor and maintain Windows 11 workstations and related software.
• Perform upgrades, preventative maintenance and emergency support tasks.
• Deploy hardware and software across user environments and assist with onboarding.
• Provide on‑site support at Brisbane CBD and travel to remote sites as required.
• Contribute to technical documentation, process improvements and ensure security/compliance standards are met.

Required profile

• Minimum 2 years experience in desktop/PC support within an enterprise environment.
• Current Australian Government NV1 security clearance (Australian citizen required).
• Certificate‑level IT qualification or equivalent practical experience.
• Ability to work independently, manage competing priorities and deliver high‑quality service.

Required skills

• Windows 11 operating system.
• ServiceNow or similar ITSM ticketing platform.
• PC hardware, peripherals and AV equipment.
• LAN networking, Fibre/Ethernet connectivity.
• Desktop, laptop and mobile device support.
• Software and hardware deployment.
• Incident and request management.

What we offer

• 12 + month contract with potential for renewal.
• Exposure to enterprise‑scale technology and global IT teams.
• Varied technical work in a collaborative, high‑performing environment.
• On‑site work in Brisbane CBD with occasional travel to remote sites.