Embryology Administration Officer (Part-Time)

About the role

Genea, a world leader in fertility, is seeking a friendly, organised and detail-oriented Embryology Administration Officer to join its team on a part-time basis, working two days per week (Monday and Tuesday) at its Kent Street location in Sydney. The role supports the embryology laboratory and ensures patients receive timely, professional and compassionate service throughout their fertility journey.

Key responsibilities

• Respond to patient enquiries and requests by phone and email in a professional, empathetic and timely way
• Prepare and send laboratory reports to patients according to established procedures
• Coordinate end-of-storage notifications, patient consents and disposition requests for embryos, eggs and sperm held in cryostorage
• Assist with cryostorage billing, including monitoring storage records, processing billing information and following up on outstanding matters
• Maintain accurate patient records and documentation across relevant systems
• Liaise with embryologists, laboratory staff, medical records and other internal teams to support efficient workflows
• Handle confidential patient and medical information in line with privacy and organisational requirements
• Provide general administrative support to the embryology laboratory as required

Required profile

• Excellent communication and interpersonal skills, with a warm and professional approach to patients
• Strong organisational skills and the ability to prioritise competing tasks
• Ability to work independently within a collaborative team
• Discretion and understanding of confidentiality when handling sensitive patient information
• Proactive problem-solving and willingness to learn
• Certificate III or IV in Business Administration, Medical Administration or a related field is highly regarded
• Previous experience in healthcare administration, medical records, IVF or a similar patient-focused environment is highly regarded but not essential

Required skills

• Strong administrative and computer skills, with confidence learning new systems and software
• Confidence using Microsoft Office and electronic record management systems
• Experience handling confidential information and maintaining accurate records

What we offer

• Glow, an online recognition and rewards portal with discounts at over 350 retailers, plus recipes, fitness classes and mindfulness sessions
• Ongoing learning and development through Education Days, internal development, conferences and companywide initiatives
• A certified Family Friendly workplace