EDRMS Support Officer

About the role

The Office of Sport is seeking an organised, customer‑focused EDRMS Support Officer to manage and maintain its Electronic Document and Records Management System. You will provide records management support, system administration assistance and customer service to staff across the organisation.

Key responsibilities

• Provide day‑to‑day support for the Electronic Document and Records Management System (EDRMS), ensuring records are accurately captured, maintained and accessible.
• Deliver responsive customer support, advice and guidance on records management practices, compliance obligations and system use.
• Support records management projects and continuous‑improvement initiatives that enhance information management practices and system performance.

Required profile

• Highly organised, detail‑oriented professional with experience in records and information management environments.
• Strong understanding of records management principles and ability to manage competing priorities.
• Clear communicator who works collaboratively with stakeholders and is committed to maintaining the integrity, quality and accessibility of organisational records.

Required skills

• Relevant records management qualifications or certifications recognised by professional associations such as ASA or RIMPA Global, or equivalent experience.
• Experience using Electronic Document and Records Management Systems (EDRMS) and maintaining corporate records.
• Knowledge of records management practices, NSW Government information governance requirements, and experience with Content Manager (formerly TRIM) is desirable.

What we offer

• Competitive salary $87,199–$95,482 AUD plus superannuation and leave loading.
• Family‑friendly and flexible working environment, salary packaging, Fitness Passport access, Employee Assistance Program, and free onsite parking.
• Inclusive workplace committed to diversity and equal opportunity.