E-Commerce Sales Support Coordinator

About the role

Emirates is looking for an E-Commerce Sales Support Coordinator based in Sydney to provide operational, analytical and commercial support for the emirates.com sales channel. The role drives online sales performance and ensures adherence to corporate guidelines, working closely with Sales, Pricing, Marketing and Corporate Communications.

Key responsibilities

• Support the development and delivery of online sales and marketing campaigns across emirates.com, email and other owned digital channels, coordinating with Sales, Pricing and Corporate Communications.
• Analyse eCommerce sales performance and digital channels, including affiliates and paid search, to identify trends and improvement opportunities.
• Coordinate special offer email campaigns, including pricing, content, scheduling and deployment, and maintain the EDM calendar.
• Collaborate with Pricing and Emirates Holidays to price and maintain special offers on the Australia and New Zealand websites, validate fares and offers and run quality checks.
• Monitor airline, OTA and online package activity, tracking competitor fares and promotions and reporting market insights.
• Support the launch of new online features and products, including user testing and customer experience feedback.
• Liaise with internal and external stakeholders so that campaign activity complies with local legal requirements.

Required profile

• Tertiary qualification in Business, Marketing, E-Commerce or a related discipline preferred.
• Minimum 2-3 years' experience in e-commerce, digital, sales support or a commercial environment; airline, travel, OTA or GDS experience is advantageous.
• Experience managing and publishing website content using a content management system.
• Legal right to live and work in Australia; the role is 5 days in the office.

Required skills

• Good understanding of online sales and digital marketing principles.
• Strong analytical, reporting and Microsoft Office skills.
• Understanding of digital and eCommerce performance metrics and ability to use data analytics to optimise conversion.
• Attention to detail with pricing, offers and campaign deadlines.

What we offer

• Competitive salary.
• Discounted travel and subsidised private health insurance.
• Training programs and an employee reward and recognition program.