Duty Manager - Front Office

About the role

Travel + Leisure Co., through Wyndham Hotels & Resorts, is hiring a Duty Manager for its Melbourne team. The role supports the Front Office Manager in the daily running of the front office, including guest registration, information and guest issue handling, while building and leading a team to promote high levels of customer service. It also involves working with the Sales & Marketing teams to introduce guests to the Vacation Ownership product, Club Wyndham.

Key responsibilities

• Support the Front Office Manager in daily front office operations
• Greet and register owners and guests, provide information on local attractions and handle guest issues
• Build, develop, train and lead a team to promote excellent customer service
• Work with Sales & Marketing to present the Vacation Ownership product and Club Wyndham to guests

Required profile

• Proven supervisory experience in a Front Office department (Team Leader, Shift Supervisor or Duty Manager); 3 years is desirable
• Events experience highly regarded
• Ability to work a flexible roster, including evenings, weekends and school and public holidays
• Immaculate presentation and grooming standards

Required skills

• Knowledge of hotel property management systems, Opera preferred
• Microsoft Office proficiency
• Excellent written, verbal and active listening communication skills
• Time management, multitasking, negotiation and problem-solving skills
• Ability to work under pressure in a fast-paced environment, alone and as part of a team
• Bookkeeping or finance experience highly regarded

What we offer

• Professional development funding
• Discounted hotel and resort stays globally
• Subsidised private health insurance after successful probation
• Birthday leave