Local Host - Punthill South Yarra

About the role

Punthill South Yarra is an apartment-style hotel in Melbourne's South Yarra, offering guests a stylish stay close to dining, shopping and entertainment. As a Local Host reporting to the Hotel Manager, you will create memorable guest experiences and act as a knowledgeable local guide. The role is permanent and part-time.

Key responsibilities

• Deliver a high level of guest service at every touchpoint, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, advising guests on points of interest in the area
• Handle emergencies safely and professionally
• Identify opportunities to attract more returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, flexible and able to work varied shifts, including weekends and public holidays on rotation; no overnight shifts required
• Ability to work both as a team member and independently
• Experience in a customer service role
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid Certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol Certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and support, including the Fast-Track Hotel Management Development program
• Flexible hours and job security
• Referral bonuses up to $1,000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access