This job is no longer available
This job expired on 14/08/2026. It no longer accepts applications.
Director, Contact Center & CX Transformation
WNS · Sydney
Job description
About the role
We are seeking a senior Director to lead enterprise‑scale Contact Center and Customer Experience (CX) transformation initiatives in Sydney. The role will shape CX vision, define transformation roadmaps and deliver measurable business value.
Key responsibilities
- Develop and execute CX strategy and transformation roadmaps aligned with business objectives.
- Lead end‑to‑end contact centre modernisation, including omnichannel, cloud, automation and AI solutions.
- Design and optimise customer journeys to enhance experience across all touchpoints.
- Provide executive advisory and engage senior stakeholders to embed customer‑led strategies.
Required profile
- Extensive experience leading large‑scale CX and contact centre transformations.
- Strong expertise in CX strategy, value realization and operating model change.
- Proven ability to influence C‑suite leaders and drive enterprise adoption.
Required skills
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WNS
Sydney
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