Desktop Support Analyst

About the role

MinterEllison is looking for a proactive Desktop Support Analyst to join its IT Services team in Sydney. You will work on a rotating shift roster, providing second‑level desktop support and ensuring technology environments run smoothly for both internal users and clients.

Key responsibilities

• Provide frontline technical support face‑to‑face, over the phone, and via ServiceNow, managing incidents and requests from start to finish.
• Take ownership of support tickets and deliver timely resolutions in line with service‑level agreements.
• Manage end‑user technology assets, including device allocation, tracking, and lifecycle management.
• Deliver Audio Visual (AV) support – set up and test equipment for meetings and events, focusing on client floor requirements.
• Provide real‑time support during client meetings and events to ensure a seamless experience.
• Collaborate with infrastructure and broader IT teams on AV solutions and service improvements.

Required profile

• Hands‑on technology professional who enjoys solving problems.
• Strong communication skills and a customer‑focused attitude.

Required skills

• ServiceNow
• Audio Visual support

What we offer

• Opportunity to work with AI tools and emerging technologies.
• Sustainable ways of working with flexible arrangements.
• Comprehensive social, financial and health benefits.
• Collaborative, high‑performing team culture.