CX Plus Project Officer

About the role

The CX Plus Project Officer provides administration and coordination support for Wannon Water's Customer Relationship Management (CRM) and Billing System implementation project. Reporting to the Senior Project Manager, the role maintains accurate records, coordinates meetings and project activities, and supports reporting, governance, procurement and resource administration. It is a full-time fixed-term position until the end of November 2027, based in Warrnambool, with a salary starting at $80,770.85 per year plus superannuation.

Key responsibilities

• Maintain and update project records, schedules, registers and other documentation, including risk, issue, action and decision registers and financial tracking records.
• Collect and follow up on progress updates, checking that dates, statuses and supporting documents are consistent and referring discrepancies to the Senior Project Manager.
• Support purchase requisitions, purchase-order tracking and invoice administration, checking coding against project codes and reconciling records with Finance.
• Maintain the project resourcing and backfill plan, including FTE requirements, commencement dates, duration and funding status.
• Coordinate meetings, workshops and governance activities, including agendas, papers, minutes and action follow-up.
• Coordinate document review and approval, version control and evidence collation, and support status reports, governance papers and gateway documentation.
• Provide administrative support for testing, data migration, training, readiness and transition, including scheduling and tracking actions.

Required profile

• Demonstrated experience in project administration, project support or coordination within a multi-stakeholder environment.
• Experience maintaining schedules, registers and documentation, coordinating meetings and actions, and working across competing deadlines.
• Ability to review and reconcile project information, identify discrepancies and produce accurate written records and reports.
• Desirable: experience supporting CRM, billing or other enterprise system implementations, procurement, invoice administration or resource planning, and experience in a water corporation, utility or public-sector environment.

Required skills

• Practical experience with Microsoft 365 collaboration tools, spreadsheets and project or task-management systems.
• Sound knowledge of project lifecycle controls, schedules, milestones, risks, issues, change control and governance reporting.
• Knowledge of document control, records management and confidentiality processes.

What we offer

• Workplace flexibility, including hybrid work, flexible hours, purchased leave and monthly rostered days off.
• An inclusive workplace culture and the Network of Wannon Water for connection and learning.
• A Health & Wellbeing program, including an Employee Assistance Program.
• Learning and development opportunities through professional associations such as CPA, IWC and WSAA.

Applications close on 22 November 2026 via the Wannon Water Careers portal, with a cover letter outlining how your skills match the role.