Customer Support Specialist

About the role

Join Mable, a fast‑growing Australian healthtech platform, as a Customer Support Specialist. You will be the frontline contact for users of the platform, helping them navigate services, resolve issues, and get the most out of their experience.

Key responsibilities

• Handle a high‑volume inbound call centre environment and support additional communication channels as needed.
• Provide empathetic, solution‑focused assistance to users, guiding them through the platform and addressing their queries.
• Identify opportunities to improve customer satisfaction, escalating complex cases when required.
• Educate users on platform features tailored to their individual needs.
• Advocate for customers, ensuring their concerns are resolved and feedback is communicated to internal teams.
• Maintain accurate records in Salesforce and follow team processes.
• Meet individual and team KPIs and contribute to continuous improvement initiatives.

Required profile

• 2–3 years of experience in customer support, preferably within health tech, NDIS, or aged‑care environments.
• Strong communication, listening, and problem‑solving abilities.
• Empathetic approach when working with vulnerable populations.
• Passion for delivering world‑class service and driving positive outcomes.

Required skills

• Salesforce (for record‑keeping and case management).