Customer Support Specialist – Essential Assessment

About the role

Educational technology company Education Perfect is hiring two Customer Support Specialists for its Essential Assessment (EA) team during the busy 2027 enrolment season. Essential Assessment is a primary numeracy and literacy assessment platform used by more than 2,800 Australian schools. The role is fully onsite in Melbourne CBD, Monday to Friday, 8:00 am to 3:00 pm, for a 5-week temporary contract from Monday 18 January to Friday 19 February 2027.

Key responsibilities

• Respond to customer enquiries by phone and email, giving friendly, professional and timely assistance throughout the 2027 enrolment season.
• Guide schools through student enrolments and the 2026-2027 student rollover process within the Essential Assessment platform.
• Answer invoice questions and process or triage amendment requests accurately and efficiently.
• Investigate issues, give clear guidance and escalate complex enquiries to the right internal teams.
• Maintain accurate records of customer information, requests and data.

Required profile

• A people-focused problem solver who stays organised and professional in a busy environment.
• Ideally an interest in primary education, literacy and numeracy, or education technology (EdTech).
• Teaching or school experience is an advantage but not required; candidates might be studying a teaching qualification or an education-related degree.

Required skills

• Clear written and verbal communication, able to speak with customers by phone and build rapport quickly.
• Calm, professional approach and patience under pressure.
• Attention to detail and accuracy with data entry.
• Confidence with technology and learning new software and online platforms.
• Spreadsheets, including Microsoft Excel or Google Sheets.