Customer Support Centre Representative

About the role

Join IKEA’s Customer Service Centre in Tempe and be the first point of contact for our customers. You will handle a high volume of inbound enquiries across multiple channels, delivering after‑sales solutions that enhance the IKEA experience.

Key responsibilities

• Answer inbound calls, chats, emails and other communication channels within set timeframes.
• Provide cost‑effective after‑sales solutions while maintaining a high level of customer satisfaction.
• Document all interactions, inquiries and resolutions accurately in the CRM system.
• Investigate complex cases, liaise with IKEA service providers and assess quality or extended‑guarantee claims.
• Apply problem‑solving and resolution techniques to drive customer retention and brand trust.

Required profile

• Availability to work between 8:00 am and 8:30 pm AEST on weekdays and alternating weekends.
• Commitment to a 4‑week training period (Mon–Fri, 9 am–5 pm) before regular rostering.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• $28.31 base hourly rate plus penalty rates for evenings, weekends and public holidays.
• 5 weeks paid annual leave, paid parental leave and additional community leave.
• Rosters published four weeks in advance and a 15% co‑worker discount.
• Subsidised meals, free uniforms, free parking and a bonus programme (where eligible).
• Benefits membership, loyalty programme contributions to superannuation and 24/7 employee assistance support.