Customer Solutions Advisor – Full‑time

About the role

As a Customer Solutions Advisor you will be the front‑line champion for Vodafone customers, helping them discover the right technology solutions for their everyday lives. You will work in a vibrant retail environment, providing advice, troubleshooting support and ensuring a seamless experience with Vodafone products and services.

Key responsibilities

• Engage with customers to understand their needs and recommend suitable devices, accessories and plans.
• Provide technical assistance, troubleshoot issues and guide customers through the Vodafone app.
• Stay up‑to‑date with the latest gadgets, promotions and events to deliver accurate information.
• Maintain a high level of product knowledge through continuous training.
• Contribute to sales targets while delivering exceptional customer service.

Required profile

• Enthusiastic communicator with a genuine interest in technology.
• Friendly, adaptable and able to build rapport with a diverse customer base.
• Willingness to learn and keep up with fast‑changing tech trends.
• Flexible availability to work across a minimum of five shifts per week, including weekends.

Required skills

What we offer

• Flexible full‑time schedule (38 hours per week) with the option to pick up extra shifts.
• Competitive salary plus incentives and bonuses.
• Unlimited Vodafone SIM plan for personal use.
• Generous leave benefits, including volunteer, parental and gender‑affirmation leave.
• Comprehensive training on technology, leadership and coaching.
• Career progression opportunities through Vodafone’s Future You programs.