Customer Service Team Leader

About the role

Carma is looking for a Customer Service Team Leader to own the customer experience within its Buying team. You will support day‑to‑day enquiries, coordinate inspection bookings and step in when needed to keep the service flow smooth and exceptional.

Key responsibilities

• Lead, coach and develop a team of 5‑10 Customer Service Representatives.
• Analyse performance data, identify trends and implement actionable improvements.
• Handle customer interactions (calls, emails, live chat) to maintain high service standards.
• Continuously seek smarter, faster ways to enhance the customer journey.

Required profile

• 2+ years’ experience leading a customer service or contact‑centre team.
• Experience in a fast‑paced FMCG or startup environment (preferred).
• Strong commercial mindset with the ability to interpret data.
• Excellent written and verbal communication skills.
• Interest in the automotive industry is a plus.

Required skills

What we offer

• Open‑plan office with fresh coffee, snacks and Friday beers.
• Employee wellbeing partner (Sonder) for you and your family.
• Discounts on Carma cars, parts, NRMA cover and finance options.
• A collaborative, innovative culture that values diversity and inclusion.