Customer Service Specialist

About the role

As a Customer Service Specialist at MyIntegra, you will be the front‑line of our customer experience, handling enquiries via phone, email, live chat and SMS while supporting customers to navigate the NDIS and understand Plan Management benefits.

Key responsibilities

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
• Clearly communicate NDIS requirements and Plan Management benefits.
• Investigate and resolve issues, offering effective solutions and follow‑up.
• Maintain accurate records for audit and compliance.
• Use MyIntegra’s systems (e.g., Salesforce/CRM) to manage enquiries and administrative tasks.

Required profile

• Experience in a call‑centre customer service role with strong listening and call flow control.
• Excellent verbal and written communication, high attention to detail, and strong problem‑solving skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Adaptability, initiative, and willingness to seek guidance when needed.
• Familiarity with CRM systems such as Salesforce; understanding of NDIS and Code of Conduct is desirable.

What we offer

• Flexible hybrid work model (home and office).
• Supportive, inclusive team culture with meaningful impact.
• Ongoing training, career development and progression opportunities.
• Comprehensive Employee Assistance Program and retailer/health insurance discounts.