Customer Service Specialist – Business Banking Contact Centre

About the role

We are looking for a Customer Service Specialist to join the Business Banking Contact Centre of a major Australian bank. The role is inbound‑phone focused, supporting business clients of all sizes, helping them resolve queries and manage their accounts.

Key responsibilities

• Answer approximately 15‑20 inbound calls per day from business customers.
• Provide accurate information and solutions for account enquiries.
• Take ownership of issues and see them through to resolution.
• Navigate multiple internal systems to retrieve and verify customer data.
• Collaborate with team members in a structured environment.

Required profile

• Motivated, resilient and eager to learn.
• Strong customer focus with empathy.
• Comfortable handling a high volume of calls.
• Ability to adapt quickly to changing processes.
• Effective communication and adherence to procedures.

Required skills

• Proficiency with multiple computer systems (e.g., banking platforms).

What we offer

• Six weeks of full‑time, in‑office training.
• Hybrid work arrangement after training (3 days onsite, 2 days remote).
• Rotating roster covering Monday‑Friday, 7 am‑7 pm.
• Potential transition to a permanent position after the initial contract.