Customer Service & Scheduling Support Administrator

About the role

Cement Australia is looking for a proactive, customer-focused Customer Service & Scheduling Support Administrator for its Naval Base facility. This is a fast-paced, full-time permanent role at the heart of operations, working closely with customers, coordinating deliveries and partnering with logistics teams. The roster is a rotating 9-day fortnight: Week One 6:00am to 3:00pm, Week Two 9:00am to 6:00pm, with Saturday shifts on alternating roster.

Key responsibilities

• Act as the first point of contact for customers, managing inbound enquiries and orders
• Support delivery scheduling to ensure on-time service and product availability
• Work with logistics, drivers and internal teams to keep operations running smoothly
• Maintain accurate records in CRM systems and support reporting
• Help resolve customer issues and improve service outcomes

Required profile

• Experience in customer service, logistics, administration or similar roles
• Strong communication skills with a customer-first mindset
• Attention to detail and ability to manage multiple priorities
• Organised, proactive and able to adapt to changing priorities
• Able to work independently and collaboratively

Required skills

• CRM and logistics systems
• Microsoft Office (Excel, Outlook, Word)

What we offer

• Permanent full-time role with on-site parking
• Rotating 9-day fortnight with a clear career trajectory and professional development
• 12 weeks paid parental leave for the primary carer and 1 week paid partner leave
• Novated leasing partnership with sgfleet and discounts on concrete and quarry products