Customer Service Representative - Rockhampton

About the role

Energy Queensland is recruiting Customer Service Representatives for its Customer Operations team in Rockhampton or Newstead. You will be the first point of contact for customers and retailers, triaging calls, giving accurate information, managing service requests and resolving enquiries across multiple communication channels. The role is a full-time fixed-term contract of 2 years, starting on Monday 7 December 2026, with interviews between Tuesday 17 and Thursday 19 November 2026.

Key responsibilities

• Triage calls and provide accurate information to customers and retailers
• Manage service requests and create positive customer experiences across multiple channels
• Work within the Customer Operations team in a fast-paced, supportive environment
• Take part in the Emergency Event Standby Roster (24/7) and respond to emergency events when required
• Work the centre hours of Monday to Friday, 8:30am to 4:30pm, and attend a three-week training program starting 7 December 2026

Required profile

• Experience in customer service, contact centres or a similar customer-focused environment
• Strong communication, listening, problem-solving and decision-making skills
• Ability to handle sensitive or challenging customer interactions with empathy and professionalism
• Attention to detail and commitment to data accuracy
• Ability to work in a fast-paced, performance-focused environment
• Australian citizenship or permanent residency with unlimited working rights
• Preferred: Certificate IV in Customer Contact, Business, Management or a related discipline; experience in utilities, energy, telecommunications or other regulated industries; experience with CRM, workflow or contact centre systems; exposure to rostered work

What we offer

• Remuneration of $87,178 plus 14.75% superannuation and applicable allowances
• Annual leave loading and salary sacrifice options
• Novated lease options for personal use
• Dedicated training program with hands-on support

Applications close at 5pm on Friday 6 November 2026 and are made only through the online apply link, attaching an up-to-date resume; no cover letter is required.