Customer Service Representative - Local Government Contact Centre

About the role

Alchemy Recruitment is partnering with a local government client to recruit five Customer Service Representatives for its contact centre in Logan Central. The work is on a contract basis, Monday to Friday, 38 hours per week, onsite, starting 9 November 2026 and running until 26 February 2027.

Key responsibilities

• Handle inbound calls, emails and webchat enquiries from residents and businesses
• Resolve enquiries at first point of contact using council knowledge bases, escalating where required
• Cashier and payment processing duties for suitable candidates
• Support a wide range of council departments as the first point of contact for the community

Required profile

• Proven contact centre experience, ideally in government, utilities, telco, insurance or banking
• Excellent verbal and written communication, including de-escalating difficult conversations
• Ability to stay calm and make sound decisions under pressure
• Quick to learn new systems, confident with databases and spreadsheets
• Webchat experience highly regarded; cashiering or cash handling experience highly regarded
• Available to start 9 November and commit through to late February
• Certificate III or IV in Customer Contact or a similar qualification highly regarded but not essential

What we offer

• Pay of $39.00 per hour plus superannuation
• Contract from 9 November 2026 to 26 February 2027