Customer Service Representative

About the role

Join Services Australia’s Tier 1 Digital Support team as a Customer Service Representative, handling inbound and outbound calls to assist customers via self‑service portals.

Key responsibilities

• Manage a mix of inbound and outbound calls, addressing customer enquiries.
• Use effective communication to build rapport and deliver engaging customer experiences.
• Maintain flexibility in working hours to ensure coverage when customers need support.

Required profile

• Based in Perth and able to work full‑time onsite at the Troode Street office.
• Australian citizen, 18 years or older.
• Strong communication, empathy, and ability to multitask.
• Self‑motivated, resilient and solution‑oriented.

Required skills

• Excellent computer literacy.
• Ability to handle multiple tasks simultaneously.

What we offer

• Full‑time permanent role with a salary of $55,290 plus superannuation.
• Yearly retention bonuses, awards, prizes and health‑insurance discounts.
• Comprehensive paid training, ongoing professional development and career progression.
• Supportive team environment with regular social gatherings.
• Flexible schedule within a Monday‑Friday 7am‑7pm roster.