Customer Service Representative - First Contact Resolution Team

About the role

Toyota Motor Corporation Australia is looking for a Customer Service Representative to join its First Contact Resolution Team in Altona North. You will act as the first point of contact for customers, resolving enquiries and complaints with timely, professional and caring support. The position is an initial 6-month contract with potential for extension, contracted through Hays Talent Solutions. After onboarding and training, the work arrangement becomes hybrid, with the first 3 months spent onsite.

Key responsibilities

• Manage customer enquiries and complaints by phone, email and written correspondence
• Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement
• Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely, positive outcomes
• Maintain accurate customer records and case information in Salesforce while complying with Toyota policies, procedures and consumer requirements

Required profile

• Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role
• Excellent verbal and written communication skills
• Ability to handle challenging conversations with confidence, professionalism and empathy
• Attention to detail and organisational skills
• Ability to manage competing priorities in a fast-paced environment

Required skills

• Experience with Salesforce or other CRM systems is desirable

Applications close on 13 November 2026. No cover letter or selection criteria is required.