Customer Service Representative - Chinatown

About the role

CommBank's Retail Banking Services (RBS) team serves more than 10 million personal and small business customers, and is looking for a Customer Service Representative for its Chinatown branch. This is an entry-level position for someone starting a career in banking, working in a busy, commercial retail environment. The advertised roster is part-time, 18 hours per week, Monday 9.30am-4.00pm, Wednesday 9.30am-4.00pm, Thursday 9.30am-4.00pm, with Tuesday and Friday off; rosters are predetermined.

Key responsibilities

• Respond to customers' transactional banking needs and deliver a seamless customer experience
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX
• Assist with cash and ATM procedures
• Educate customers on in-branch technology and digital banking options
• Follow bank processes and procedures, including accurate transaction reconciliation, reviewing customers' financial positions and upholding a strong risk culture

Required profile

• A genuine passion for customer service and an interest in improving customers' financial wellbeing
• Ability to ask the right questions, meet customer needs and refer them to the right team members
• Excellent communication skills and a willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial, driven retail environment while giving customers holistic solutions
• Mandarin or Cantonese language skills are highly desirable

Applicants may be asked to complete an online assessment within 48 hours of applying. Candidates already part of the Commonwealth Bank Group must apply through Sidekick.