Customer Service & Property Administrator (Part-Time)

About the role

JLL is hiring a part-time Customer Service and Property Administrator for its Centre Management office at Wynnum Plaza in Brisbane. As the first point of contact for customers, retailers and visitors, you will blend front-of-house service with property administration, managing accounts payable, purchase orders and contractor compliance so the centre runs smoothly.

Key responsibilities

• Greet and assist customers, retailers, contractors and visitors at the reception, resolving enquiries at first contact
• Manage the office telephone line and general enquiries mailbox, recording and acting on messages promptly
• Handle customer feedback and complaints, escalate to the Centre Manager where needed and keep the feedback register
• Maintain contractor, visitor and key/access card registers in line with centre WHS procedures
• Process creditor invoices accurately and on time through JLL CAAPS, matching them to purchase orders and budget coding
• Set up and maintain vendor records, follow up supplier queries and prepare regular accounts payable reports
• Raise, track and close purchase orders and maintenance work orders, and log maintenance requests from retailers and customers
• Maintain contractor compliance records, tenant insurance registers and filing according to JLL procedures

Required profile

• Minimum of 2 years' experience in a customer service, reception or administration role
• Experience in accounts payable or invoice processing
• Preferred: experience in a shopping centre, retail or commercial property environment
• Preferred: familiarity with finance or property management systems such as MRI

Required skills

• Exceptional written and oral communication, with a professional and friendly presentation
• Strong attention to detail and numerical accuracy
• Intermediate computer literacy, including Microsoft Excel, Outlook and Word
• Time management and organisational skills, able to balance front-desk enquiries with processing deadlines
• Self-motivated and comfortable working unsupervised

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work