Customer Service Officer

About the role

Supagas, a supplier of cylinder gases including LPG, industrial gases, hospitality gases and helium, is looking for an enthusiastic, confident and dynamic Customer Service Officer to join its Ingleburn office. The role is full-time, Monday to Friday 9am to 5pm, with an immediate start.

Key responsibilities

• Handle a high volume of incoming calls, process orders and answer customer inquiries.
• Convert incoming phone and email inquiries into branch sales.
• Provide exceptional support to operations and set up new customer accounts accurately.
• Offer accurate product, service and procedural information and manage accounts promptly.
• Process credit card payments as needed and provide support to the Operations and Sales teams.
• Engage in web chat support.

Required profile

• Proven experience in an inbound call centre handling high call volumes.
• Friendly, professional telephone manner, as the role is mainly telephone-based.
• Strong attention to detail.

Required skills

• Familiarity with Salesforce and Pronto software is highly advantageous.

What we offer

• Competitive salary package.
• Employee reward program.
• Full-time opportunities.