Customer Service Officer

About the role

We are looking for a friendly and energetic Customer Service Officer to join our team at Lakeside Leisure Centre. You will be the first point of contact for members, visitors and prospective members, delivering exceptional service and supporting the centre’s operations.

Key responsibilities

• Provide excellent in‑person and telephone customer service.
• Handle cash and operate the Point‑of‑Sale (POS) system accurately.
• Inform customers about memberships, sell new memberships and process renewals.
• Promote centre services, programs and accept bookings and enrolments.
• Maintain positive relationships with members and visitors.
• Open and close the centre following security and safety procedures.

Required profile

• Positive, friendly, helpful and energetic attitude.
• Availability to work weekends, including early mornings and evenings.
• Current First Aid (Workplace Level 2) and CPR certificates.
• Police check and Working with Vulnerable People clearance.
• Experience in a similar customer‑facing role is desirable but not mandatory.

Required skills

• Computer literacy and familiarity with software packages and POS systems.

What we offer

• Flexible shift patterns (morning, evening and weekend).
• Free access to the leisure facilities.
• Opportunities for future growth within Belgravia Leisure.