Customer Service Officer – Internal Sales

About the role

A Customer Service Officer – Internal Sales is sought for the InfraBuild Reinforcing team in Cavan, South Australia. This permanent full-time position works Monday to Friday, 8:30am to 4:30pm, with consistent hours, on-the-job training and career development within a supportive team. The role combines customer service with internal sales, supporting customers in the building, construction, mining, rural and industrial sectors.

Key responsibilities

• Build and maintain relationships with existing and prospective customers and respond to enquiries by phone and at the front counter
• Prepare accurate quotes and follow up with customers to convert opportunities into sales
• Process sales orders and keep accurate information in the sales management system
• Maintain customer information, opportunities and activity in the CRM system
• Coordinate customer orders with sales, operations and other teams to support project delivery
• Handle general administration such as cash sales, account prepayments and credit note processing

Required profile

• Previous customer service, internal sales or sales support experience, ideally in an office or customer-facing environment
• Customer-focused, commercially minded approach with confidence to identify and follow up sales opportunities
• Strong communication, relationship-building and negotiation skills
• Planning, organisation and attention to detail, with the ability to adapt to changing customer needs

Required skills

• Confident computer skills and ability to learn new systems
• CRM and sales order processing

What we offer

• Quarterly company bonus and career development and promotion opportunities
• Long service leave after 5 years (1.3 weeks per year of service)
• Paid parental leave (20 weeks Primary Carer Leave and 3 weeks Partner Leave) with superannuation contributions during unpaid leave
• Discounted corporate health insurance and employee discounts