Customer Service Assistant – Brisbane CBD

About the role

Join Allianz Partners' Contact Centre team in Brisbane CBD as a Customer Service Assistant. You will be the first point of contact for customers, providing professional, empathetic, and efficient support across a range of enquiries.

Key responsibilities

• Manage inbound and outbound calls with professionalism and empathy.
• Assess customer needs, provide accurate information, solutions and referrals, and record interactions in CRM systems.
• Handle cases from initial contact through to resolution, liaising with internal stakeholders for complex issues.
• Contribute to a collaborative, high‑performing team culture.

Required profile

• Passionate about delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Comfortable using multiple digital tools and systems.
• Ability to multitask in a fast‑paced environment and maintain attention to detail.
• Completed Year 12 (or equivalent) and unrestricted Australian working rights.

What we offer

• $31.42 per hour plus superannuation.
• Weekend penalty rates, early‑morning and evening shift allowances.
• Overtime opportunities and full‑time permanent employment.
• Comprehensive training (6‑week paid program) and career progression within a global organisation.
• Hybrid working after probation (3 days remote, 2 days office).