Customer Service and Administration Support Officer - Disability Sector

About the role

A Federal Government agency that delivers programs and services supporting people with disability and their families is recruiting a Customer Service and Administration Support Officer through Chandler Macleod. The role is based in Dandenong, Victoria, on a full-time Monday to Friday schedule, and is advertised as a 12-month assignment with potential extension. Australian citizenship is mandatory because the work is within the Federal Government, and a Federal Police check is required.

Key responsibilities

• Manage and resolve participant matters by acting on planning tasks as per the Agency Act.
• Provide counter and reception support, including participant enquiries in the self-help kiosks and the Agency's online support.
• Resolve customer enquiries, give information and refer customers to appropriate government or community services.
• Manage the team's shared email inbox, appointments and telephone enquiries.
• Coordinate appointments using Agency office facilities and ensure they are accessible for participants.
• Carry out research and investigation activities and prepare reports and correspondence.
• Complete data entry and follow-up, and record complaints and feedback in the Agency business systems.

Required profile

• Previous experience in a reception or face-to-face customer service environment.
• Ability to work in a team, communicate well and handle conflict and sensitive conversations.
• Ability to use initiative, work independently and learn new systems and processes.
• Australian citizenship and willingness to complete a Federal Police check.

Required skills

• Microsoft Office Suite: Excel, Word, Outlook and Teams.
• Strong customer service and communication skills.

What we offer

• Pay of $38.89 per hour plus superannuation.
• 12-month assignment with potential extension, full-time hours Monday to Friday.
• ASAP start pending Federal Police clearance.