Customer Service Agent – Concrete Contact Centre

About the role

Boral is seeking a Customer Solution Agent for its Concrete Contact Centre in Norwood, on a permanent full-time basis. You will support customers with orders and general inquiries, working Monday to Friday 8:30am to 4:30pm, with overtime available during the week and on Saturdays from 6pm to 12pm.

Key responsibilities

• Receive orders and enter them accurately into the systems (training provided)
• Understand the production capabilities of the Boral plant and truck network
• Monitor delivery progress and give customers delivery information using vehicle tracking systems
• Build professional relationships with customers and internal teams

Required profile

• Punctual, professional and reliable, ready to join a team of five days a week
• Enthusiastic and customer-focused, able to fit into a busy contact centre team
• Exceptional communication skills to resolve customer issues and capture orders
• Able to manage competing priorities in a high-volume environment

Required skills

• Computer literacy

What we offer

• Genuine opportunity to develop and upskill through tailored succession planning into sales and other customer service roles
• A fun, dynamic team with team lunches and incentives