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Customer Service Agent (Casual)

Honey Birdette · Sydney

Nouveau
Hybrid 🇬🇧 English
Zendesk

Description du poste

About the role

Honey Birdette is seeking a passionate online Customer Service Agent to join its Hive. You will deliver a red‑carpet digital experience, guiding customers to products they didn’t know they needed while upholding the brand’s bold and empowering ethos.

Key responsibilities

  • Manage ticket requests through the Zendesk portal, meeting KPI targets and ensuring a premium customer experience.
  • Educate and guide customers toward complementary products that match their needs.
  • Communicate with customers via chat, phone, email and other online platforms.
  • Provide additional support and perform ad‑hoc tasks as required.

Required profile

  • Minimum 2 years of experience in retail or online customer service.
  • Strong communication skills with a focus on positive outcomes.
  • Energetic, people‑oriented attitude and openness to diverse customers.
  • Proven ability to thrive in a fast‑paced environment and achieve set KPIs.
  • Experience handling multiple systems simultaneously.
  • Good understanding of company policies and processes.
  • Collaborative mindset to drive commercial results.
  • Skilled at de‑escalating situations and turning negatives into positives.
  • Calm under pressure and able to meet deadlines.
  • Ability to work both autonomously and within a team.
  • Flexible availability for evenings, weekends and public holidays.

Required skills

  • Zendesk ticketing platform

What we offer

  • Hybrid working arrangement – 3 days in the Sydney CBD office, 2 days remote.
  • Generous product discounts.
  • Birthday, wellness and parental leave.
  • Inclusive, equal‑opportunity culture that celebrates diversity.

Questions fréquentes

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Honey Birdette

Sydney