Customer Service Advisor – Cross Channel (Hervey Bay)

About the role

Join the Queensland Department of Customer Services as a Customer Service Advisor, providing the first point of contact for citizens accessing essential government services. Based in Hervey Bay, you will work across phone, online and face‑to‑face channels, helping customers navigate licensing, registration, deceased estates, vessel registration and other public‑sector products.

Key responsibilities

• Assist customers via phone, web chat and in‑person, delivering accurate information and timely resolutions.
• Promote self‑service options and guide users to the most efficient solutions.
• Process transactions, financial reconciliations and administrative tasks using multiple internal systems.
• Collaborate with team members to meet performance targets and share best practices.
• Support training and mentoring of new staff when required.

Required profile

• Strong communication skills with a customer‑focused attitude.
• Ability to work independently and as part of a supportive team.
• Attention to detail and ability to handle confidential information.
• Flexibility to adapt to a variety of enquiries and service channels.

Required skills

What we offer

• Opportunity to develop public‑sector customer service expertise.
• Full‑time and part‑time permanent positions.
• Supportive team environment with professional development pathways.