Customer Contact Consultant

About the role

Airnorth is looking for a Customer Contact Consultant to join its team in Darwin, reporting to the Reservations and Customer Support Manager. You will arrange reservations and bookings for customers while delivering a high standard of customer service.

Key responsibilities

• Process bookings and issue tickets to meet customers' requests, including corporate clients
• Provide accurate reservation information to travel agents and other industry partners
• Answer queries and process bookings made through the website
• Ensure reservations paperwork and queues are handled correctly
• Process pre-paid excess baggage
• Maintain passengers' awareness of schedule changes and delays

Required profile

• Excellent time management and communication skills
• High level of customer service delivery
• Data entry experience
• Team player with enthusiasm and confidence
• Legal right to live and work in Australia

Required skills

• Experience with Amadeus, fares and ticketing, or a previous position in the travel industry, is highly regarded

What we offer

• Discounted domestic and international airfares
• Discounted health insurance, gym memberships and access to an employee assistance program
• Growth and development opportunities