Customer Care Manager - Home Care (Self-Managed Clients)

About the role

Healthcare Australia (HCA) is recruiting a Customer Care Manager for its Homecare My Way service, a new home care offering within HCA based in Melbourne CBD. The manager works virtually with a caseload of self-managed clients, guiding older people through arranging their own services so they can stay independent at home, with no home visits required.

Key responsibilities

• Manage client relationships through excellent customer service and client care initiatives
• Develop care plans that support quality outcomes in line with client funding
• Promote Homecare My Way services to meet growth targets
• Complete all funding and debt management activities
• Keep client documentation and case notes up to date, complete and of a high standard
• Support business development and onboarding, including assessing suitability of services against company policies and procedures
• Ensure service delivery and compliance reporting requirements are met

Required profile

• Strong understanding of aged care and/or other health and community services
• Experience in customer-focused environments
• Excellent written and verbal communication skills
• Willingness to learn and adapt to changing environments and markets
• A background in nursing is highly desirable

What we offer

• Flexible hybrid working conditions
• Extra leave, including a day off for your birthday
• Rewards and benefits platform
• Salary packaging options such as novated leasing