Customer Banking Specialist Relief - Woy Woy

About the role

CommBank is looking for a Customer Banking Specialist Relief for its Woy Woy branch. This is a full-time opportunity of 38 hours per week, Monday to Friday, 8.30am to 5.00pm. Rosters are predetermined, so candidates must be available to cover the stated roster before applying. In addition to supporting the Woy Woy branch, the successful candidate will also support the Erina, Gosford, Batemans Bay and Tuggerah branches, with reasonable travel required.

Key responsibilities

• Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel
• Build a personal connection with customers through meaningful conversation to enhance their experience
• Provide options by educating and demonstrating in-branch technology and digital banking options
• Stay aware of movements within the branch so it runs effectively and efficiently and customers are satisfied

Required profile

• A proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality
• Excellent communication skills and a professional, approachable demeanour
• Ability to manage customer expectations
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing

Candidates may be invited to complete an online assessment and digital interview after applying. Applicants already part of the Commonwealth Bank Group (including Bankwest and x15ventures) must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.