Customer Banking Specialist Relief - Ipswich

About the role

CommBank's Retail Banking Services (RBS) team serves more than 10 million personal and small business customers across Australia. As Customer Banking Specialist Relief at the Ipswich branch, you will be the public face of the bank, helping customers with their overall banking needs. The roster is fixed: 9.30am to 4.15pm Monday to Friday (31.25 hours per week), with occasional support in the Goodna and Springfield branches requiring reasonable travel.

Key responsibilities

• Have in-depth conversations with every customer about how to support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and processing applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify any changes.
• Offer options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes, procedures and a risk-adverse culture.

Required profile

• Proven customer service experience, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and put the customer at the centre of everything.
• Ability to work in a busy, commercial and driven retail environment while giving customers holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Applicants may be asked to complete an online assessment and digital interview after applying. Aboriginal and/or Torres Strait Islander people are encouraged to apply.