Customer Banking Specialist Relief - Dubbo Branch

About the role

CommBank is looking for a Customer Banking Specialist Relief for its Dubbo Branch. This is a permanent part-time position of 25 hours, Monday to Friday, 9:30am to 1:30pm. It is a relief role: in addition to supporting the Dubbo Branch, the successful applicant will also support the Narromine, Wellington and Mudgee branches, with reasonable travel required. Rosters are predetermined, so availability for the roster must be confirmed before applying.

Key responsibilities

• Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel
• Build a personal connection with customers through meaningful conversation to enhance their experience
• Offer options by educating and demonstrating in-branch technology and digital banking options
• Stay aware of movements within the branch so it runs effectively and efficiently and customers are satisfied

Required profile

• A proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality
• Excellent communication skills and a professional, approachable demeanour
• Ability to manage customer expectations
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing