Customer Banking Specialist - Narrogin (Multi Channel Branch)

About the role

The Commonwealth Bank is looking for a Customer Banking Specialist for its Narrogin branch, which is a multi-channel branch. You will work full time, Monday to Friday, 38 hours per week, in the branch each morning until 1:15 PM and then support Digital Banking by telephone or other digital channels from 2:00 PM to 5:00 PM.

Roster: Monday 8:35 AM to 5:00 PM; Tuesday to Friday 8:40 AM to 5:00 PM.

Key responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through face-to-face conversation and direct channels
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and act on service gaps to improve service

Required profile

• A passion for delivering outstanding customer service
• Ability to have great conversations and confidence to ask challenging questions
• Problem-solving attitude and curiosity
• Openness to learning and a goal-oriented approach
• Ability to work collaboratively as a team

Applicants may be asked to complete an online assessment and digital interview within 24 hours of being invited. People already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.