CTP Claims Consultant

About the role

NRMA Insurance, part of Insurance Australia Group (IAG), is hiring a CTP Claims Consultant in Darling Park, Sydney. The role supports people injured in motor vehicle accidents through their recovery journey, offering training and ongoing support for someone wanting to start a claims career. It is a full-time permanent position, 8:30am to 5pm, with a requirement to attend the office one day per week plus some ad hoc days.

Key responsibilities

• Manage a portfolio of motor accident injury claims, guiding customers through the claims and recovery process.
• Build relationships with injured people, rehabilitation providers, healthcare providers, legal representatives and other stakeholders.
• Deliver customer service while supporting customers through challenging and often emotional circumstances.
• Gather and assess information to make informed decisions and keep claims in line with legislation and internal requirements.
• Identify barriers to recovery and work with stakeholders to achieve positive outcomes.
• Balance customer needs, claim requirements and business outcomes in a fast-paced environment.

Required profile

• Experience in a customer-facing role such as customer service, hospitality, retail, healthcare or community services.
• Strong communication skills and the ability to build trust with a wide range of people.
• Genuine empathy and resilience when handling sensitive situations.
• Strong organisational skills and confidence using technology and multiple systems.
• No prior insurance experience is required.

What we offer

• Training, coaching and a clear pathway into the insurance and claims industry.
• 13% superannuation, 20 days annual leave plus 5 days MyLeave, and up to 50% off personal insurance.
• Flexible working arrangements, including hybrid work and myFlex options.
• 20 weeks of paid parental leave, access to LinkedIn Learning and the IAG Academy, and study assistance.