Crisis Support Worker

About the role

The St Vincent de Paul Society Queensland, including Vinnies Housing and its retail stores, is hiring a Crisis Support Worker in Ipswich. You will provide end-to-end support for clients engaged through Housing and Homelessness services, helping families and single adults move from intake to exit. The role focuses on assisting clients who are homeless or at risk of homelessness to access safe, affordable and stable accommodation, and supporting others with complex needs to sustain tenancies and improve their quality of life.

This is a permanent, part-time position of 25 hours per week, Monday to Friday, 9 am to 5 pm, based in Ipswich.

Key responsibilities

• Provide a high standard of case management, advice, referral and advocacy using specialist homelessness databases
• Help clients access safe, affordable and stable accommodation
• Work with families and single adults with complex needs to build skills for sustainable tenancies
• Assist clients in overcoming the barriers that led to or put them at risk of homelessness

Required profile

• Minimum Certificate III in Community Services or a related field
• Knowledge of and ability to work within the legislation and guidelines for specialist homelessness services
• Previous experience as a Support Worker or equivalent in the homelessness support sector or a related field
• Current Blue Card
• Appropriate visa to work in Australia/New Zealand
• Candidate must be able to work unsupervised at times and be an effective team member
• COVID-19 vaccination status is recommended but not mandatory

Required skills

• Advocacy on behalf of clients while keeping client information confidential
• Effective communication and time management
• Understanding of risk management principles and current WHS legislation and regulations
• Commitment to the Society's philosophy and its policies and procedures

What we offer

• Pay of $40.89 per hour plus superannuation and NFP salary packaging
• NFP salary packaging of up to $15,900 annually, plus $2,650 for meals and entertainment
• Employee Assistance Program and Medibank health insurance discounts