Course Coordinator - Community Services

About the role

Acknowledge Education, a higher education provider based in Darlinghurst, Sydney, is seeking an experienced Course Coordinator for its Community Services programs. Reporting to the Head of Department, the coordinator works with academic staff and stakeholders to keep courses engaging, industry-relevant and compliant, while supporting student success and academic quality.

Key responsibilities

• Coordinate and support the delivery of the Bachelor of Community Services course.
• Guide and support academic staff in learning and teaching excellence.
• Monitor student progress and contribute to initiatives that improve retention, engagement and success.
• Assess teaching staff and map them to the relevant units.
• Support curriculum review and enhancement, and contribute to quality assurance, governance and compliance processes.
• Ensure course delivery, assessment and academic operations comply with regulatory and accreditation requirements, including TEQSA standards and Community Work Australia professional standards.
• Analyse academic and course performance data to identify improvements.
• Build relationships with internal teams, students and industry stakeholders.

Required profile

• Qualification in Community Work, Social Welfare, Human Services, Social Work or a closely related discipline at AQF 9 level or higher.
• Minimum of three years' full-time industry experience in Community Services or associated sectors.
• Demonstrated experience in higher education course coordination, academic leadership or program management.
• Current paid Working with Children Check (WWCC).
• Desirable: membership of a relevant professional association, accreditation or quality review experience, and scholarly or professional practice engagement.

Required skills

• Knowledge of the Higher Education Standards Framework (Threshold Standards), TEQSA requirements and the National Code 2018.
• Experience in curriculum development, assessment, course review and quality assurance.
• Strong communication, stakeholder engagement, analytical and organisational skills.

What we offer

• A collaborative and diverse academic community.
• Professional development and career growth opportunities.
• The chance to shape the future of Community Services education and contribute to strategic academic and quality initiatives.