Corporate Services Concierge – Front Desk Receptionist

About the role

As a Concierge in Corporate Services at Helping Hand, you will be the first point of contact for staff, visitors, contractors and stakeholders at the Hindmarsh Head Office. You will deliver a professional, welcoming front‑of‑house experience while supporting day‑to‑day office operations.

Key responsibilities

• Manage reception duties, including greeting visitors, handling calls, emails and general enquiries.
• Coordinate visitor sign‑in, security protocols and workplace orientation.
• Oversee mail, courier and freight handling across the organisation.
• Support meeting‑room bookings, set‑up requirements and workplace logistics.
• Maintain office presentation, consumables, supplies and basic administrative tasks.
• Monitor workplace issues and escalate maintenance or service requests as needed.
• Promote a clean, safe and service‑focused office environment.

Required profile

• 3–5 years of experience in reception, concierge, administration or executive support.
• Strong customer service and interpersonal abilities.
• Professional verbal and written communication skills.
• High attention to detail and strong presentation standards.
• Excellent organisational skills with the ability to manage competing priorities.
• Collaborative team player with a proactive, solutions‑focused approach.
• Discretion and professionalism in all workplace interactions.
• Valid NDIS Worker Screening Clearance or willingness to obtain one.

Required skills