Contact Centre Services Supervisor

About the role

CatholicCare NT's Contact Centre Services provides a safe, neutral space for contact visits and changeovers for families experiencing high levels of conflict after separation. Its goals are to help children maintain or rebuild meaningful relationships with both parents and other important people, and to achieve lasting, workable arrangements. The CCS Supervisor supervises a pool of casual Contact Centre Supervisors who facilitate changeovers and supervised visits, with a particular focus on the physical and emotional wellbeing of all clients, especially the children.

Required profile

• A qualification and experience relevant to the duties of the role
• Demonstrated cultural competency, particularly in working with Indigenous people
• Understanding of child development and the possible impact of parental separation
• Ability to problem solve effectively and work with family dynamics

Required skills

• Strong interpersonal and communication skills
• Report writing and case note writing

What we offer

• Salary above award, six weeks annual leave plus two weeks personal leave
• Salary packaging option of up to an additional $15,900 per year
• Staff rewards program with savings and discounts at over 450 retailers
• Wellbeing centre access
• Relocation assistance of up to $3,000 and two weeks of accommodation

Applications close at 9:00 a.m. on Tuesday 10 November 2026; interviews are rolling. Only applications submitted directly through the CatholicCare NT careers website are considered.