Contact Centre Agent – Fortitude Valley (8-Week Contract)

About the role

Alchemy Recruitment is partnering with a local government client to recruit four Contact Centre Agents on an 8-week fixed-term contract based in Fortitude Valley, starting Monday 9 November. The position is hybrid, with two office days per week after a one-week onsite induction (8:30am to 4:30pm).

Key responsibilities

• Act as first point of contact for customers by phone, email and webchat.
• Manage email and case-work queues, drafting individual written responses.
• Review, validate and process customer information and documentation in the CRM.
• Resolve general enquiries and escalate complex cases appropriately.

Required profile

• Contact centre or customer service experience, ideally in government, utilities or another regulated environment.
• Proven track record of meeting quality, productivity and turnaround KPIs.
• Commitment to privacy, confidentiality and data security.
• Available to start Monday 9 November and work through to 4 January.
• Preferred: Year 12 or equivalent, or a Certificate III or IV in Customer Engagement, Business or similar (advantageous but not essential).

Required skills

• High-volume email processing, data entry and written correspondence within a CRM.
• Strong written communication, able to draft clear, customer-focused responses.
• Confident navigating multiple systems at once and interpreting procedures and business rules.

What we offer

• Pay of $34.96 to $38.75 per hour plus superannuation.
• Hybrid arrangement with two office days per week.