Concierge / Admin Assistant (Part-Time)

About the role

JLL is hiring a part-time Concierge / Admin Assistant for its Floreat Forum project in Perth, WA. The role is the face and voice of the site, dealing with customers, contractors, retailers and staff, and suits a people person who can multitask and stay calm under conflicting priorities.

Key responsibilities

• Keep the reception switchboard manned at all times and answer calls promptly with good customer service
• Assist customers and contractors in the reception area
• Carry out general administrative duties as specified by the Portfolio Manager and Retail Manager
• Maintain and update registers such as the tenant phone list, after-hours contact list, insurance, bank guarantee, contractors list and public liability register, and the archive management system
• Keep the lost and found register and manage the process
• Keep the reception, utilities, boardroom and office areas clean
• Manage bookings for customer services, wheelchairs and mobility equipment
• Order office stationery as needed
• Collect and enter tenant sales figures monthly and traffic figures daily, enter community bookings on the SML run sheet, and update the community notice board weekly
• Assist with marketing activations and use training provisions offered by JLL
• Assist with emergency management and hold confidentiality on management matters

Required profile

• Proven experience in an administrative, receptionist or customer service role
• Excellent verbal and written communication with a strong customer service orientation
• Strong organisational skills, attention to detail and ability to prioritise in a fast pace
• Professional presentation and demeanor
• Preferred: retail property management, shopping centre operations or commercial real estate experience, familiarity with tenant and contractor coordination, and understanding of invoices, bank guarantees and insurance certificates

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to manage multiple tasks at once

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work