Community Engagement Coordinator (Member Enablement)

About the role

The Community Engagement Coordinator (Member Enablement) will be the member‑facing voice of the growth team, driving proof‑of‑value conversion and quarterly member reviews to capture realised value, referrals and evidence for CI‑ISAC’s cyber threat intelligence community.

Key responsibilities

• Manage the 45‑day proof‑of‑value trial journey, ensuring participants engage with intelligence and move toward procurement.
• Run quarterly member review cadence to confirm value, capture feedback and generate warm referrals.
• Elicit and document concrete evidence of member value, including case studies, testimonials and anonymised proof points.
• Collaborate with marketing to publish member‑derived content in campaigns, reports and sector briefs.
• Design a tiered engagement model that combines person‑to‑person cadence for strategic members with digital touchpoints for the broader base.
• Track engagement metrics in the CRM, flag drifting members early and route issues to the appropriate teams.
• Support renewal processes by providing value insights and participating where needed.
• Provide surge support to the Growth Enablement Coordinator during peak periods, including event follow‑up and campaign execution.

Required profile

• Exceptional organisational ability to manage a review cadence across the entire membership.
• Strong stakeholder management experience, comfortable holding senior‑level relationships.
• Ability to quickly acquire cyber‑threat‑intelligence knowledge and converse credibly on technical topics.
• Confidence to ask senior stakeholders directly about value and to handle uncomfortable feedback professionally.
• Skill in turning conversations into usable evidence for case studies and referrals.
• Proficiency with a CRM system, tracking engagement and acting on patterns.
• Clear, concise written English for reports and communications.
• Self‑direction, discretion with sensitive member information, and full working rights in Australia.

Required skills

• Zoho
• Salesforce
• HubSpot