Collections Officer – Customer Solutions

About the role

We are looking for a Collections Officer to join Avanti Finance in Sydney. In this full‑time position you will work directly with customers experiencing financial pressure, helping them find sustainable repayment solutions and get back on track.

Key responsibilities

• Build genuine relationships with customers to understand their financial situation.
• Conduct confident yet empathetic conversations about overdue accounts.
• Negotiate and set up sustainable payment arrangements and plans.
• Advise customers on available options and clearly explain their obligations.
• Collaborate with internal teams to resolve issues and achieve the best outcomes.
• Maintain accurate records and follow regulated processes.
• Contribute insights for continuous improvement.

Required profile

• Experience in financial services, banking, lending, insurance or a similar regulated environment.
• Strong written and verbal communication skills.
• Calm, professional approach to difficult conversations.
• Problem‑solving mindset with a helpful attitude.
• Organisational ability and comfort with systems and processes.
• Resilience, positivity and a team‑first attitude.

Required skills

• None explicitly listed.

What we offer

• Competitive salary and superannuation.
• Opportunity to develop expertise in collections, hardship, recoveries and customer solutions.
• Supportive team environment.