Clinical Services Administrator

About the role

Based at the Preston Support Office and reporting to the Clinical Services Manager, you will coordinate and administer clinical pharmacy services across the community pharmacy network. The role involves processing claims, handling enquiries, preparing reports and supporting various pharmacy programs.

Key responsibilities

• Assist with implementation, administration and monitoring of clinical pharmacy services across the retail network.
• Support accurate and timely lodgement of clinical pharmacy service claims.
• Monitor the team inbox, respond to stakeholder enquiries and escalate matters when needed.
• Prepare spreadsheets, reports, correspondence, meeting minutes and other administrative documents.
• Help maintain clinical services policies, procedures, guidelines and reporting tools.
• Coordinate administrative activities for professional pharmacy programs and initiatives.
• Provide administrative support for projects, contracts, invoicing, appointments and record keeping.
• Work with pharmacy teams and internal/external stakeholders to follow up tasks and support service improvements.

Required profile

• Experience in an administration or customer‑service focused role.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Clear, friendly written and verbal communication skills.
• Ability to build positive working relationships with a range of stakeholders.
• Attention to detail, sound problem‑solving skills and a practical, hands‑on approach.
• Adaptable, reliable team player who can also work independently and take initiative.

Required skills

• Good general IT skills, including the ability to work with spreadsheets and reporting documents.

What we offer

• Learning and development programs, including leadership courses.
• Annual salary reviews linked to performance.
• Hybrid work model – one day remote per week.
• Paid parental leave (six weeks primary, one week secondary).
• Team member discounts and exclusive savings.
• Employee Assistance Program (EAP) support.
• On‑site canteen with subsidised meals.
• Complimentary shuttle bus to nearby train stations.