Client Support Specialist

About the role

Global Payments is looking for a Client Support Specialist to join its Operations team in Brisbane. As the first point of contact for clients, you will resolve enquiries and complaints, manage issues and build strong relationships so clients get maximum value from the company's payments solutions. The role suits a customer-focused person who enjoys problem solving, collaboration and working in a fast-paced, compliance-driven environment.

Key responsibilities

• Act as first point of contact for client enquiries, complaints and requests by phone, email and chat
• Investigate, resolve and document merchant and partner issues using CRM and case management systems
• Maintain strong relationships with clients and internal stakeholders
• Keep up to date with Global Payments' products and services to provide expert support
• Collaborate with internal teams to deliver compliant customer outcomes
• Manage refunds, direct debit setups and amendments, and keep accurate client data
• Contribute to continuous improvement through client feedback, documentation updates and service insights
• Support compliance requirements, training solutions and general administrative tasks as required

Required profile

• Demonstrated experience in a similar client support or customer service role
• Excellent problem-solving skills with strong attention to detail
• Ability to learn and navigate new systems and technologies quickly
• Strong written and verbal communication with a customer-first mindset
• Good interpersonal skills, multitasking and ability to work under pressure in a team
• Understanding of compliance and regulated environments

What we offer

• Salary of AUD 75,000 per annum plus superannuation
• An inclusive, global team with opportunities to grow your career