Client Services Specialist

About the role

Marsh is looking for a Client Services Specialist to join its Client Operations team in the Perth, WA office. This is a hybrid role with at least three days a week spent in the office. You will support colleagues and clients in administration and technical support by producing policy and related documentation accurately, efficiently and on time across the insurance life cycle.

Key responsibilities

• Act as a connector between Broking and Operations, fostering collaboration to deliver optimal client solutions.
• Understand clients' business and insurance needs and ensure relevant information is recorded and acted upon.
• Ensure timely and accurate production of client transactions, including invoices, policy documentation and renewal reports.
• Maintain accurate client records and comply with quality practices and compliance policies.
• Support standardisation of processes and procedures, including providing legally compliant work and entering accurate data into Marsh IT applications so analytical statistics can be delivered.
• Help upskill non-client-facing colleagues with additional product and client knowledge.
• Work with clients and insurers, seeking opportunities for innovation and process improvement.

Required profile

• High School Certificate or equivalent.
• At least 2 years' experience in a similar broking or operational role, preferably in insurance.
• Excellent analytical and negotiation skills, with strong written and verbal communication.
• Ability to work under pressure, manage time effectively and meet deadlines.
• Motivated self-starter who can work autonomously and as part of a team.

Required skills

• Proficiency in Microsoft Office Suite.
• Ability to learn new systems quickly.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with a range of career opportunities.
• Benefits and rewards designed to support well-being.