Client Services Officer – Scheduler

About the role

The Client Services Officer – Scheduler will join Liberty Community Connect’s Operations Team in Nerang. This full‑time position supports older Australians by coordinating community support workers, handling enquiries and ensuring reliable, high‑quality care. The role offers a mix of office‑based tasks and occasional remote work.

Key responsibilities

• Coordinate daily schedules for Community Support Workers.
• Manage schedule changes, cancellations and service requests.
• Respond promptly to client, family and staff enquiries.
• Match clients with suitable support workers while maintaining continuity of care.
• Maintain accurate client records using the AlayaCare system.
• Assist with client administration and service coordination.
• Collaborate with the Operations Team to deliver exceptional customer service.

Required profile

• Previous experience in scheduling, rostering or administration (aged care or community services experience is a plus).
• Excellent organisational and time‑management abilities.
• Strong communication and customer‑service skills.
• Ability to manage competing priorities in a fast‑paced environment.
• High attention to detail.
• Positive, flexible and team‑focused attitude.

Required skills

• Proficiency with AlayaCare or similar client‑management software.
• Strong computer literacy and quick learning of new systems.

What we offer

• Monday‑to‑Friday schedule with no weekend work.
• Monthly rostered day off (RDO).
• Hybrid work model – one day per week remote after probation.
• Salary packaging benefits.
• Ongoing training, professional development and an Employee Assistance Program.
• A supportive, collaborative workplace culture.